The age of personalisation

As any savvy marketer will tell you, personalisation is the new frontier. Online or offline, it’s essential for companies to provide customers with opportunities to do-their-own-thing. It should be the Holy Grail for travel providers too, because holidaymakers increasingly crave experiences that engage them with their destination and the local people, as individuals, enjoying flexibility … More The age of personalisation

Let’s head for the bars… in Bali

Most tourists love to watch the glorious Balinese sunsets from colourful beach bars at Kuta, or any number of other beach/horizon/bar combos, while clutching a nice cold Bintang beer or potent Arak Attack cocktail. I read earlier this week that James Baker, an Aussie tourist, has committed himself to bars in Bali… for up to 12 years. That’s behind bars, … More Let’s head for the bars… in Bali

Be prepared… for life and presentations

Back in the sixties, I was a Boy Scout. In those days, its membership was still exclusively for boys and the association adhered to the ideals of its great ‘Chief Scout’, Lord Robert Baden-Powell. His approach on structure, ethics and laws of membership were formulated during the Edwardian era, so the tenets of the period, along with his … More Be prepared… for life and presentations

Other tourists are the pits… and the joy of touring

‘Other tourists are the pits’ writes Jan Moir in the Daily Mail. Her take on this is that a vacation can easily become a horror story. Apart from the cost, there’s a litany of other issues that might bring you to your knees in despair. We’ve all experienced them, or at least read about them. Abusive drunks … More Other tourists are the pits… and the joy of touring

Farewell is a lonely sound… honing your goodbyes

I’m leaving Insight Vacations for pastures and interests new at the end of August, so I was proud and pleased to be invited to attend both the Insight Vacations and The Travel Corporation (TTC) conferences in London last week. On Thursday night, at the kind invitation of Stanley Tollman and with the lyrics of Jimmy Ruffin’s … More Farewell is a lonely sound… honing your goodbyes

Road to Apulia 2

You will recall our family adventures thus far on our summer journey to the south of Italy (see Road to Apulia 1 if you don’t). Well, from hereon-in our tale steps up a pace as we get down to the business of our Puglia vacation proper. It’s 09.30 in the morning and it has been a … More Road to Apulia 2

…and now, Barcelona.

As the sickening news unfolded yesterday, and then through the night as the incident expanded, the world seemed to be heaving a collective sigh of resignation amid the shouts of outrage. Another beautiful city and its wonderful people caught up in a modern-day madness perpetrated by seriously misguided individuals. As the internal email of reassurance … More …and now, Barcelona.